Adhere to the company’s Performance Management Framework (PMF) by understanding assigned KPIs, tracking achievements, maintaining performance records, and taking ownership of continuous improvement.
Schedule and coordinate classes, tutor assignments, and student appointments, maintaining an organized calendar and resolving any scheduling conflicts.
- Work closely with the production and operations team to provide customers with timely updates, ensure orders are shipped in correct shipping terms, approved sample request is followed through, on time submission of quality reports, manage customer returns (if any), COO documentation and feedback complaints to the respective stakeholders.