Oscar Ip & Co. Chartered Accountants Hiring! Full Time Client Services Administrator in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl

Requirements

• Fluent spoken Cantonese and fluent written and spoken English are essential because the role involves regular communication with Cantonese-speaking clients and English-speaking colleagues in the UK.

• SPM/STPM, UEC, Malaysian Matriculation, A Levels or an equivalent pre-university qualification.

• 1–2 years in administrative, clerical, or business support roles preferred.

• High level of professionalism and discretion when handling sensitive information

• Good numerical ability, attention to detail and organisational skills.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Microsoft Teams, and Google Workspace)

• Able to work independently from home while remaining responsive and collaborative with the wider team.

• Fast learner with strong IT literacy

• A proactive attitude, willingness to learn and commitment to delivering good client service.

Working Hours

• Monday to Friday, 40 hours per week.

• Working Hours: 1:00 PM – 10:00 PM Malaysia time (MYT), including a one-hour unpaid break (9-hour shift; 8 working hours).

UK Time Equivalent

During British Summer Time (BST) – late March to late October: Malaysia is 7 hours ahead of the UK.

• Equivalent UK working hours: 6:00am – 3:00pm UK time

During Greenwich Mean Time (GMT) / UK Winter Time – late October to late March: Malaysia is 8 hours ahead of the UK.

• Equivalent UK working hours: 5:00am – 2:00pm UK time

Location & Work Arrangement

• Permanent Kuala Lumpur office.

• Probation Period: 6 months.

Allowances provided

• Night shift RM300 per month

• Language Allowance (Cantonese) RM200 per month

About the opportunity

Oscar Ip & Co. Chartered Accountants is a well-established UK accountancy and tax practice. We are recruiting a full-time Client Onboarding & Administrative Assistant to support our expanding operations in Liverpool office and wider UK client base. You will work closely with the Team Leader to handle client onboarding, system setup, document preparation, and general administrative tasks relating to UK tax services.

The successful candidate will work remotely from home at first. A laptop, access to the required software and other necessary work equipment will be provided. The role is expected to transfer to our permanent Kuala Lumpur office when it opens in spring 2027.

During the initial training period, the employee will work full-time. Working hours will follow the fixed Malaysia shift of 1:00 PM – 10:00 PM, with UK-team training, supervision and communication scheduled within the corresponding UK hours.  The remaining working hours will be used for structured learning, assigned work and independent tasks. The manager will decide when the employee has completed the required training and is ready to work with reduced supervision.

Key responsibilities

• Assist the Team Leader with the full onboarding process for new UK tax clients.

• Set up and maintain client information across internal systems and CRM platforms (Engagement Letter, Didit AML check, Trello, TaxCalc, Xero, IRIS OpenSpace, Total Solutions, Companies MadeSimple).

• Track onboarding progress, follow up on outstanding requirements, and ensure accuracy of data.

• Perform general administrative duties including data entry, document management, and scheduling.

• Monitor incoming calls, new enquiries, and direct them to the relevant team members.

• Initiate communication with clients by sending or response email message when required.

• Provide administrative support, including managing documents and correspondence.

• Maintain confidentiality, accuracy, and compliance with internal policies.

• Conduct Anti-Money Laundering (AML) checks and verify client data for KYC.

• Conduct research to support business development activities.

• Assist with occasional marketing tasks or materials preparation using Microsoft Excel, Word, and PowerPoint.

• Gross monthly basic salary of RM2800 to RM3500 (depending on qualifications and experience)
• Your contract of employment will be with Amaze Advisory Global Sdn Bhd (Company Registration No. 1593590-V) - our employment partner in Malaysia.
• EPF / SOCSO and EIS contributions.
• Statutory paid leave and public holiday entitlement in accordance with Malaysian law.
• Laptop + required software and necessary home-working equipment.
• Electricity and internet subsidy for working from home during the initial home-based period.
• The opportunity to grow with the Kuala Lumpur team as our permanent office is established.