Design and develop Service Level Agreements (SLAs) while ensuring that they do not negatively impact the platform performance and only apply to relevant tickets.
Manage and process both standard and non-standard requests, with a particular focus on the Requests For Information (RFIs) to support business needs
Deliver on-demand training sessions to Silva key users, fostering knowledge sharing and skill development
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Write social media copy, articles, website content, video scripts, campaign messaging, advertisements, email content, landing pages and supporting marketing materials.
Adapt one idea into different formats and platforms while keeping the core message clear and consistent.
Translate complex, technical or unfamiliar information into content that audiences can understand and engage with.
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To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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Ensure timely preparation and processing of Arrival Notices, Bills of Lading, Delivery Orders, Cargo Manifests, invoices and other import documentation.
Identify, investigate and resolve shipment delays, documentation discrepancies and operational exceptions.
Ensure all shipment information and milestones are accurately and promptly updated in the operating system.
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