Shared Services Operations: Own assigned technical incidents and service requests within agreed service levels, maintain monitoring checklists and runbooks, and provide clear handover across regions and time zones.
Troubleshooting and Support: Provide post-implementation support and resolve issues related to the SAP MM module. Troubleshoot technical and functional issues and work on system enhancements to meet changing business needs.
Interact with clients to understand the business requirements to conclude blueprint, configuration, testing, migration, support, and continuous enhancements
Drive discussion with client business during blueprint phase to gather requirements, solution design sign off, demo of configured solution, final UAT sign off.