Interior Design
Space Planning
Client Relations
Project Coordination
3D Modeling
Material Selection
Budget Management
Presentation Skills
Technical Drawing
Problem Solving
Provide copy documents – delivery note, copy of invoice, SDS, COA, eSOA and various forms within SLA.
Handle New Business - Receive request for information or quotation from potential new Customers. Handle a range of front-line Customer enquiries and resolve enquiries about ordering, credit, invoicing, accounting, technique, marketing and specific to each business within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes.
Take ownership, manage Customer complaints, feedback and compliments. Liaise with resolution owners and other Service Partners as required. Outbound calls to the customers to close the loop with customers within SLA.
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Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.
Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.
Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.
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Sales Management
Customer Service
Team Leadership
Merchandising
Inventory Control
Visual Merchandising
Sales Training
Performance Management
POS Systems
Loss Prevention
Clienteling
Retail Operations
Sales Building & Brand Growth: Drive sales through marketing initiatives, promotions, and continuous improvement of the customer experience.
Compliance & Workplace Safety: Ensure compliance with food safety, hygiene, workplace safety, and operational standards.
Continuous Improvement: Review business performance, identify improvement opportunities, and lead initiatives to enhance operations and team engagement.
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Online Service Support and Setup: Support and proactively encourage uptake and utilization of online services. Act as first level support for system interface issues and errors. Provide guidance to customers for online system navigation. Assist in online services registration for system-to-system setup with existing customers. Assist to set up new user and amend existing user details in online system.
Card Order and Account Management: Create card as required. Take ownership of delivery status enquiries and troubleshooting.
Manage account master data amendments and enquiries. Liaising with other stakeholders such as sales, marketing, credit and other service partners on various services.
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Interior Design
Space Planning
Client Relations
Project Coordination
3D Modeling
Material Selection
Budget Management
Presentation Skills
Technical Drawing
Problem Solving
Interior Design
Space Planning
Client Relations
Project Coordination
3D Modeling
Material Selection
Budget Management
Presentation Skills
Technical Drawing
Problem Solving
Interior Design
Space Planning
Client Relations
Project Coordination
3D Modeling
Material Selection
Budget Management
Presentation Skills
Technical Drawing
Problem Solving
Interior Design
Space Planning
Client Relations
Project Coordination
3D Modeling
Material Selection
Budget Management
Presentation Skills
Technical Drawing
Problem Solving
Interior Design
Space Planning
Client Relations
Project Coordination
3D Modeling
Material Selection
Budget Management
Presentation Skills
Technical Drawing
Problem Solving
Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.
Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.
Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.
...
To document the technical actions of problems resolved, and maintain spare parts inventory
THE JOB
To respond to customers’ calls to troubleshoot technical problems of medical devices so as to achieve customers’ satisfaction in turnaround and downtime
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