Develop and maintain strategic long-term trusting relationships with Key Account clients to accomplish organic growth and long-term company objectives.
Research and source new potential clients.
Measure, track and analyze key account metrics.
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Work with sales operation team to ensure strong communication & execution of programs at trade.
Responsible and accountable for sales growth targets, profitability, managing market hygiene and total trade spend within allowable with the assigned key accounts.
Responsible for key account receivables. Monitor Account Receivable aging and coordinate with credit control and Accounts Receivable team.
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Help establish partnerships with cross-functional technology and design teams to integrate technology, operations, and solution requirements into solution strategies.
Create technical solutions, collaborate with Microsoft/ Solution Principle/ Partner to understand potential changes and user behaviours on relevant products, and coordinate with solution partners for comprehensive solution delivery and support.
Develop a deep understanding of product functionality and technology, proactively explore new Microsoft technologies and third-party components for innovative service offerings, compare and recommend advantageous solutions to clients, and pursue certification for the assigned learning/technology track
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Maintain and review customers’ records, including trading position limits, financial standing, and track records, to minimize contra losses and strengthen risk management within the team.
Conduct branch futures workshops and events to promote futures and commodities products to new clients.
Ensure all duties are carried out in compliance with rules and regulations set by the Securities Commission, Bursa Malaysia, Bank Negara Malaysia, and other relevant governing bodies.
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Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Oversee the quality assurance of pre-live scripts, visual assets, and promotional bundles to ensure flawless accuracy and strict brand compliance.
Analyze high-level campaign performance metrics (GMV, conversion rates) to optimize ongoing strategies and produce data-driven reports for continuous improvement.
Drive post-live debriefs to capture strategic lessons learned, implement best practices across the team, and spearhead account growth through targeted upselling.
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