Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Execution & Learning: Act quickly, learn fast, and stay committed to driving results.
Deliver excellent customer service by greeting customers, addressing queries, handling complaints professionally, and ensuring a positive shopping experience
Actively promote products, seasonal items, and ongoing promotions to encourage purchases and increase sales
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Assisting with the coordination of office operations, including ordering office supplies, managing inventory, and ensuring a well-organised work environment
Performing data entry, preparing reports, and other administrative duties as required
Demonstrating a proactive approach to problem-solving and continuously looking for ways to improve efficiency and streamline processes
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Consolidating annual plans and hold markets accountable to drive growth and profitability as well as increasing market share.
Coordinating with key internal functions (ie. Marketing, order processing, supply chain, logistics, credit control) to ensure task timelines are met accordingly.
Understand the impact of geographic, demographic etc. factors on retail environment and assess customer and channel attractiveness
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