Retail sales and customer service
Strong communication and interpersonal skills
Sales negotiation and closing techniques
Product demonstration and presentation skills
Ability to build rapport and trust with customers
Target-driven and sales-oriented mindset
Upselling and cross-selling abilities
Customer needs analysis and solution selling
Basic cash handling and POS system knowledge
Inventory management and stock replenishment
Complaint handling and problem-solving skills
Time management and multitasking
Teamwork and collaboration
Adaptability and willingness to learn new products
Basic computer literacy (Microsoft Office/POS systems)
Reporting: Maintain accurate and up-to-date records of all customer interactions, follow-ups, and sales progress.
Market Feedback: Gather insights from client calls to continuously refine and optimize your sales pitch.
Customer Acquisition: Proactively reach out to potential clients via phone calls to introduce our platform and aggressively expand our customer base.
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Why JoinImagine being part of a team that empowers entrepreneurs and small business owners to achieve their dreams. As an Emerging Business Sales professional at OCBC, you'll have the opportunity to make a real impact on the growth and success of these businesses. You'll be at the forefront of our efforts to support the next generation of business leaders.How you succeedTo excel in this role, you'll need to take the time to truly understand the needs and aspirations of our emerging business customers. You'll work closely with them to identify opportunities and provide tailored solutions that meet their unique needs. By building strong relationships and delivering exceptional service, you'll drive sales growth and help these businesses thrive.What you doYour day-to-day responsibilities will include:- Identifying and pursuing new business opportunities with emerging businesses- Building and maintaining strong relationships with key decision-makers- Conducting needs assessments and providing tailored solutions to meet their financial needs- Collaborating with internal stakeholders to deliver seamless customer experiences- Meeting and exceeding sales targets while maintaining high levels of customer satisfactionWho you are- A degree in a relevant field, such as business or finance- At least 2 years of sales experience in the financial services industry- A strong understanding of the needs and challenges faced by emerging businesses- Excellent communication and interpersonal skills- A results-driven approach with a strong focus on customer satisfaction- Ability to work in a fast-paced environment and adapt to changing prioritiesWho we areAs Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.What we offerCompetitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Candidates should possess Training-related skills, such as willingness to learn, participate in coaching, and share knowledge with colleagues.
Additional beneficial qualifications include prior experience in insurance, takaful, banking, or financial services; familiarity with basic financial planning concepts; and comfort using digital tools and CRM systems.
A minimum of a diploma or equivalent education is preferred, with valid licensing or willingness to obtain required industry certifications.
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