Experimentation & Quest Optimization: Design and oversee robust A/B experiments to test various incentive structures. Tweak and continuously optimize "Quest" setups based on data to ensure we are driving the right behaviors without wasting budget.
Deep Churn Analytics: Conduct advanced churn analysis to identify exactly why existing riders are leaving. Translate these insights into actionable, preventative strategies to reduce overall fleet attrition.
Cross-Functional Alignment: Act as the central point of contact (POC) for local markets on all rider retention topics.
...