Team Leadership & Training: Build, train, and lead high-performing outlet teams through structured coaching, performance management, and culture building.
Quality, Hygiene & Compliance: Ensure full compliance with food safety, hygiene, and regulatory standards through regular audits and operational controls.
Vendor & Supply Chain Management: Manage supplier relationships to ensure quality, availability, cost efficiency, and accurate stock rotation.
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With the support of People Operations team, deal with issues that arise from staff or customers (complaints, grievances, etc.)
Leading by example, enhance customer experience by maintaining service standards and consistently communicating the brand’s culture through our service language and tone.
Implementing community engagement projects such as store activations and initiatives to build brand love and loyalty on the retail front.
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Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
As we continue to grow both locally and internationally, we are looking for and dynamic and experienced Retail Operations personnel to oversee the seamless functioning of our retail stores.This role involves ensuring operational excellence, maintaining visual merchandising standards, fostering team collaboration, and delivering exceptional customer experiences. The Retail Operations personnel will act as a crucial link between our head office and retail teams, driving efficiency and ensuring alignment with brand values and goals.
Responsibilities:
· Train and supervise store managers and sales associates to achieve exceptional customer service, creating a positive and memorable shopping experience for our customers.
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Team Leadership & Training: Build, train, and lead high-performing outlet teams through structured coaching, performance management, and culture building.
Quality, Hygiene & Compliance: Ensure full compliance with food safety, hygiene, and regulatory standards through regular audits and operational controls.
Vendor & Supply Chain Management: Manage supplier relationships to ensure quality, availability, cost efficiency, and accurate stock rotation.
...