Facilitate the retail audit findings on its root cause and follow up on actions plans with the Retail Audit Manager effectively.
Conduct investigation checks on any fraud related to retail store management, cash handling, member points and others to strengthen the overall control of the retail stores.
Assist superior to review Company policies and procedures for retail store and other departments, and provide valuable/practical recommendation for improvement.
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Develop and maintain system for performance management with the consolidated data and provide solutions/ recommendation on the area of improvements to drive the business.
In charge of training, including preset training schedule, liaising with partners, managing, and facilitating the training on the latest campaigns and initiatives by preparing training decks, conduct refresher course and assess their understanding.
Daily monitoring and tracking the actual store performance by reviewing the KPI of partners store and highlighting the underperforming store/frontliners.
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Provide good customer service to customers and ensure positive customer experience at all times
Work as a team to ensure smooth daily operations of the outlet
Monitor the stock inventory level by ensuring that orders are placed on time, deliveries are checked and report stock damages and discrepancies to the outlet manager
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- Develop and maintain system for performance management with the consolidated data and provide solutions/ recommendation on the area of improvements to drive the business.
- In charge of training, including preset training schedule, liaising with partners, managing, and facilitating the training on the latest campaigns and initiatives by preparing training decks, conduct refresher course and assess their understanding.
- Act as campaign coordinator by planning, developing, and executing effective campaigns via content creation and management across the company websites and social media platforms, digital marketing campaigns, offline campaigns, seasonal promotions, etc.
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