Identify quality gaps, non-conformances and delivery risks, and drive timely corrective and preventive actions with internal teams, vendors and contractors.
Customer confidence and business enablement: Integrate quality and regulatory requirements into commercial, operational and transformation initiatives; support customer audits, due diligence and commercialization opportunities; and strengthen confidence through consistent performance and effective issue management.
Lead the review and close-out of Non-Conformance Reports (NCRs), deviations and customer complaints, including root cause analysis and corrective and preventive actions.
Review the quality documents obtained during the handover of new products, including samples, inspection samples, inspection templates, customer requirements, etc., and convert them into mass production documents and samples.
Plan Comprehensive Testing: Prepare detailed Test Analysis to ensure proper coverage is implemented from both functional and user perspectives for optimal user experience and retention.
To ensure and monitor the HALAL implementation, including the validity of the HALAL status for food and beverage produced within the hotel, the raw material from suppliers and the cleaning chemicals and maintenance devices that may come in contact with food.