Ensure that non-conforming components are processed as per Work Instructions, quarantined, labelled, documented, and not released until investigation and method of disposition has been approved.
Ensure that quality standards required by GDP, GMP and 5S are followed.
Work safely to prevent manual handling injuries; take active involvement in the prevention of OH&S hazards.
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Operational Support: Assist in scheduling production jobs based on delivery priorities and maintain equipment maintenance and calibration logs.
Quality & Compliance: Collect testing data and support the maintenance of ISO procedures and document control; assist in preparing data for internal and external audits.
Inter-departmental Liaison: Act as a bridge between supervisors and team leaders to gather real-time production information.
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Operational Support: Assist in scheduling production jobs based on delivery priorities and maintain equipment maintenance and calibration logs.
Quality & Compliance: Collect testing data and support the maintenance of ISO procedures and document control; assist in preparing data for internal and external audits.
Inter-departmental Liaison: Act as a bridge between supervisors and team leaders to gather real-time production information.
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To carry out testing on work processes and record all in-process checksheet work carried out set by Senior QRC members to achieve set objectives.
Assist QRC Analyst to handle customers' complaints professionally. Ensure product complaints and product rejects are properly managed and responses are given intimely manner.
Assist QRC Analyst to perform tasks requested on product/process improvement and forward it to the respective party for further action.
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Directly supervises quality assurance team lead, quality assurance engineers and testers including the preparation and delivery of staff performance evaluations and career development activities.
To attend customer enquiries related to quality issue, customer claim, customer return and coordinate customer and vendor audit. Anticipates program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments.
Implements ongoing quality improvement processes working with interdepartmental teams and maintains product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing.
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Lead and solve internal quality challenge such as OQA fallout, reliability test rejects and verify first level analysis by Process Eng on production line fallout before triggering the SQE for vendors’ action.
Lead and monitor product quality performance, take necessary action to meet the set target.
To carry out testing on work processes and record all in-process checksheet work carried out set by Senior QRC members to achieve set objectives.
Assist QRC Analyst to handle customers' complaints professionally. Ensure product complaints and product rejects are properly managed and responses are given intimely manner.
Assist QRC Analyst to perform tasks requested on product/process improvement and forward it to the respective party for further action.
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Apply approval or rejection labels to raw materials and finished goods.
Involved in management of non-conforming products and release of conforming finished goods.
Support roles consist of work in a: clerical, administrative or specialized support tasks in an office or field setting, specialized technical tasks or skilled craft work, and unskilled or semi-skilled operational tasks
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Establish and monitor KPIs for quality performance, driving corrective and preventive actions (CAPA) where necessary
Lead regular internal and periodical external audits on product processes, products, ensuring compliance and continuous process improvement.
Oversee and ensure the effective management of customer complaints, field returns, and warranty claims, utilizing structured problem-solving methodologies such as 8D, 5-Why, and FMEA.
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Lead and solve internal quality challenge such as OQA fallout, reliability test rejects and verify first level analysis by Process Eng on production line fallout before triggering the SQE for vendors’ action.
Lead and monitor product quality performance, take necessary action to meet the set target.