Ensuring that the project is executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality.
Oversee the day-to-day operations of the IT Service Desk and the Technical Support team, ensuring timely resolution of IT incidents and alignment with the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Strong end-to-end ICT project management Able to independently drive projects from planning through implementation and operational support, while managing schedules, risks, budgets, testing, releases and competing priorities.
· Define the scope of the project in collaboration with senior management and create detailed work plan which identifies and sequences the activities needed to successfully complete the project.