PEGA Project Manager
Location: Malaysia (Onsite/Hybrid as required)
Employment Type: 6-Month Contract
Experience Required: 8+ years in Project Management with strong PEGA delivery experience
Mandatory Skill: PEGA Version 25.2
Eligibility: Malaysian Citizens or Malaysian Permanent Residents (PR) only
Position Overview
We are seeking an experienced PEGA Project Manager to lead and oversee the successful delivery of a critical PEGA implementation and enhancement program. The successful candidate will be responsible for managing end-to-end project delivery, stakeholder engagement, governance, planning, execution, risk management, and coordination across business and technical teams.
This role requires a strong background in enterprise application delivery with hands-on experience managing PEGA Version 25.2 projects in complex, large-scale environments. The ideal candidate will possess excellent leadership capabilities, strong stakeholder management skills, and a proven track record of delivering PEGA solutions within scope, budget, and timeline.
Key Responsibilities
Project Leadership & Delivery
- Lead the planning, execution, monitoring, and delivery of PEGA-based projects and initiatives.
- Define project scope, objectives, milestones, timelines, and deliverables aligned with business requirements.
- Manage the complete project lifecycle from initiation through implementation and post-go-live support.
- Ensure adherence to project governance frameworks, methodologies, and best practices.
- Track project progress and proactively address issues impacting delivery timelines.
PEGA Program Management
- Manage implementation, enhancement, migration, and optimization activities involving PEGA Version 25.2.
- Collaborate closely with PEGA Business Architects, System Architects, Developers, QA teams, and business stakeholders.
- Ensure PEGA solutions meet business objectives, compliance standards, and technical requirements.
- Oversee solution design reviews, sprint planning, testing cycles, deployment activities, and production releases.
- Ensure proper configuration, integration, and deployment of PEGA applications.
Stakeholder Management
- Serve as the primary point of contact between business users, technology teams, vendors, and senior management.
- Facilitate project steering committee meetings and executive progress reviews.
- Communicate project status, risks, issues, dependencies, and mitigation plans to stakeholders.
- Build strong working relationships across multiple business units and technology teams.
Agile & Governance Management
- Drive Agile project execution using Scrum, SAFe, or hybrid delivery methodologies.
- Monitor project KPIs, resource utilization, budget consumption, and overall project health.
- Establish project governance structures and reporting mechanisms.
- Ensure all project documentation is maintained and updated throughout the engagement.
Risk & Dependency Management
- Identify project risks, issues, constraints, and dependencies.
- Develop mitigation and contingency plans to minimize delivery impact.
- Escalate critical issues appropriately and ensure timely resolution.
- Manage change requests and scope adjustments using approved governance processes.
Resource & Vendor Management
- Coordinate internal teams, external consultants, implementation partners, and vendors.
- Manage resource allocation, workload balancing, and project staffing requirements.
- Monitor vendor performance and ensure contractual deliverables are achieved.
- Support procurement and project budget tracking activities where applicable.
Testing & Deployment Oversight
- Oversee SIT, UAT, regression testing, and user adoption activities.
- Coordinate production deployment readiness assessments.
- Ensure successful go-live execution and transition to support teams.
- Monitor post-implementation outcomes and drive continuous improvement initiatives.
Required Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or related discipline.
- Minimum 8 years of IT Project Management experience.
- Minimum 3-5 years of experience managing PEGA implementation projects.
- Proven experience delivering enterprise-scale PEGA solutions.
- Hands-on exposure to PEGA Version 25.2 is mandatory.
- Strong understanding of Agile, Scrum, Waterfall, and Hybrid project delivery methodologies.
- Experience managing cross-functional teams in enterprise environments.
- Demonstrated experience with project planning, budgeting, forecasting, and resource management.
- Strong stakeholder and executive communication skills.
- Experience managing multiple project streams simultaneously.
Technical Skills & Expertise
Mandatory
- PEGA Platform Version 25.2
- PEGA BPM and Case Management Solutions
- Agile/Scrum Project Delivery
- Project Governance and PMO Controls
- Risk and Issue Management
- Stakeholder Management
- Release Management
- Resource Planning
Preferred
- PEGA Certified Senior System Architect (CSSA)
- PEGA Certified Business Architect (CBA)
- PMP Certification
- PRINCE2 Certification
- Scrum Master Certification
- SAFe Certification
- Experience with enterprise integrations and API-based architectures
- Knowledge of DevOps and CI/CD delivery practices
Preferred Industry Experience
Candidates with experience in one or more of the following industries will be highly preferred:
- Utilities and Energy
- Power Generation & Distribution
- Government-Linked Companies (GLC)
- Telecommunications
- Financial Services
- Large Enterprise Digital Transformation Programs
Success Factors
The successful candidate will demonstrate:
- Strong leadership and decision-making skills.
- Excellent stakeholder engagement and communication capabilities.
- Proven ability to manage complex enterprise PEGA programs.
- Ability to deliver under tight timelines and competing priorities.
- Strong analytical, problem-solving, and risk management skills.
- Results-oriented mindset with a focus on delivery excellence.
Additional Information
- Contract Duration: 6 Months
- Work Location: Malaysia
- Start Date: Immediate / As Soon As Available
- Employment Type: Contract
- Nationality Requirement: Malaysian Citizens and Malaysian Permanent Residents (PRs) only
- Mandatory Technical Requirement: Experience delivering projects using PEGA Version 25.2 is required.
- Location: TNB Platinum, No. 3, Jalan Bukit Pantai, Bangsar, 59100 Kuala Lumpur, Malaysia (Tel: +*************, Fax: +*************) [1]