Communication
Microsoft Excel
Microsoft Word
Documentation
ISO 9001:2015
Recordkeeping
Filing Management
Time Management
Attention to Detail
Administration Management
Audit Management
Communication
Microsoft Excel
Microsoft Word
Documentation
ISO 9001:2015
Recordkeeping
Filing Management
Time Management
Attention to Detail
Administration Management
Audit Management
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...