Participate in meetings, discussions, calls, and consultation sessions with Management as required.
Provide practical recommendations on financial planning, cash flow management, profitability, cost optimisation, taxation, financial governance, and business sustainability.
Support Management in financial decision-making and business growth planning.
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Develop budgets and financial forecasts and perform in-depth financial analysis and reporting to support management in strategic planning and decision-making.
Review and improve internal controls and accounting systems to enhance operational efficiency.
Oversee all financial operations, including accounts payable, accounts receivable, general ledger, and bank reconciliations.
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Please provide a 30-second video introducing yourself! Tell us what you do, what you're passionate about, and what your greatest strengths are. Most importantly, let us know why you think you'll thrive at MyPetani. Please get creative with your filming to show us your personality!
Multimedia & Video editing / production
Assist business development initiatives of the company.
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Financial Strategy Development: Develop customized financial plans tailored to clients' specific objectives, such as retirement planning, tax efficiency, estate planning, insurance, or saving for college. Recommend investment strategies, asset allocation, and financial products that align with clients' goals and risk tolerance.
Education and Advice: Explain financial concepts, products, and market trends to help clients make informed decisions. Offer guidance on budgeting, debt management, and saving strategies to enhance financial stability.
Performance Tracking and Optimization: Analyzing data to evaluate campaign success, adjusting strategies, and experimenting with new tactics to improve acquisition metrics.
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Financial Strategy Development: Develop customized financial plans tailored to clients' specific objectives, such as retirement planning, tax efficiency, estate planning, insurance, or saving for college. Recommend investment strategies, asset allocation, and financial products that align with clients' goals and risk tolerance.
Education and Advice: Explain financial concepts, products, and market trends to help clients make informed decisions. Offer guidance on budgeting, debt management, and saving strategies to enhance financial stability.
Performance Tracking and Optimization: Analyzing data to evaluate campaign success, adjusting strategies, and experimenting with new tactics to improve acquisition metrics.
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Provide leadership, guidance, and support to the People & Culture team while driving a positive, high-performing, and collaborative working environment.
Ensure consistency and proper implementation of company policies, HR procedures, and People initiatives across all departments.
Assist with payroll processing including salary calculations, statutory contributions, overtime, commissions, allowances, and benefits administration for full-time and part-time employees while ensuring payroll accuracy and compliance.
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Maintenance of statutory books, records, and files, and ensure compliance with laws/rules/regulations of Companies Act 2016, Capital Markets and Services Act 2007 (if applicable), Bursa Listing Requirements (if applicable), Malaysian Code on Corporate Governance (where applicable).
Ensuring the necessary policies, procedures, Terms of Reference, and other related documents concerning Corporate Governance are available and reviewed to ensure they are updated.
If any company under Group is listed, to assist in the preparation of secretarial materials and corporate governance disclosures for the Annual Report, EGM, and AGM of Group, and Circular to Shareholders. Involvement in Annual Report & EGM/AGM Committee, liaison with Share Registrars and mailers for timely issuance.
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Conduct audience analysis, keyword research, competitor benchmarking, and A/B testing to improve campaign effectiveness and scalability.
Ensure accurate implementation of tracking systems, conversion events, pixels, UTM tagging, and attribution models across campaigns.
Prepare detailed performance reports, dashboards, and post-campaign analyses with actionable insights and strategic recommendations for clients and internal stakeholders.
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Prepare monthly and campaign reports covering content performance, audience engagement, and paid media results, while identifying opportunities for improvement.
Coordinate with internal teams to ensure timely and accurate delivery of social media content and assets.
Stay updated on platform updates, social trends, and emerging digital opportunities, and share relevant insights with the team.
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Monitor brand health metrics, guest insights, and reservation trends to guide strategic decisions and optimize brand investments.
Develop and implement annual brand and marketing plans for the assigned portfolio that support sales targets and growth objectives.
Collaborate with the Head of Marketing and digital subsidiary/agencies to translate strategy into effective campaigns, promotions, and digital executions.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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