Contribute to the development of reports, slide decks, briefing notes and other client-facing materials, ensuring clear, concise and well-structured communication.
Help prepare for and document workshops, consultations and meetings, including drafting agendas, materials, minutes and follow‑up action items.
Support the preparation of proposals, concept notes and background research for new public sector consulting opportunities.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Assist in department related documents when needed
Candidate must possess at least Diploma/ Degree in Retail Management/ Logistics Management/ Supply Chain Management/Business Administration or equivalent.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Develop and maintain, a deep knowledge of AXA cloud products through company-sponsored training and experience
Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the cloud operations efficiently to the customers
Assist with tasks such as research, filing, data entry, and maintaining accurate and up-to-date financial records.
Help prepare financial documents, including balance sheets, income statements, invoices, and other related reports.
Develop the ability to work collaboratively with the Accounts Team to compile and analyze data, track financial information, and provide support to the company or its clients.
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Students / Final year students of at least Diploma / Bachelor’s Degree in Human Resource, Accountancy, Finance, or any others related field.at recognized higher learning institutions.
Computer literate - Microsoft office applications (Excel, words).
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You are currently enrolled in Bachelor's / Master's studies in Information Technology / Software Engineering / Data Science / Computer Engineering, or related fields
Your strategic approach and good problem-solving skills are paired with proactiveness and a hands-on mentality
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