CRM (Customer Relationship Management)
Google Workspace
Microsoft Office
Administrative Support
Calendar Management
Communication Skills
Organization Skills
Time Management
Record Keeping
Scheduling Appointments
Scheduling Appointments
Schedule and coordinate classes, tutor assignments, and student appointments, maintaining an organized calendar and resolving any scheduling conflicts.
Maintain the cleanliness and organization of the tuition centre's reception area, classrooms, and common spaces.
Assist with the preparation of learning materials, handouts, and other administrative documents as required by tutors.
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Manage customer remarketing and CRM activities by maintaining strong customer relationships, encouraging repeat purchases, and maximizing customer lifetime value.
Manage digital customer engagement by responding to online inquiries through platforms such as Facebook and TikTok, nurturing potential leads, and converting them into showroom visits and sales.
Maintain an attractive, organized, and welcoming showroom by ensuring products are properly displayed with accurate information and pricing.
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Assist the production team with the planning, coordination, and execution of film and video productions, including on-set support and production administration.
Support post-production activities and receive hands-on training in offline editing, colour grading, and online editing.
Learn and explore AI tools and emerging technologies, and understand how they can be applied to filmmaking and creative production.
Create TikTok-style videos featuring product selling points, engaging hooks, scripts, visual direction, and basic video editing.
Monitor key video performance metrics, including views, CTR, watch time, engagement rate, conversion rate, GMV contribution, 6-second view rate, and livestream traffic.
Evaluate the reasons behind strong or weak video performance and recommend improvements to hooks, scripts, visuals, product positioning, captions, and posting schedules.
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Attention to Detail: Meticulously review and refine edits, color grading, and audio mixing to ensure a seamless and professional final product. Your keen eye for detail is crucial for upholding the integrity of our message.
Collaborate on Production: Work closely with scriptwriters, researchers, and the team from conceptualization through post-production. Participate in brainstorming sessions to develop video concepts and visual approaches.
Edit Engaging Content: Edit raw video footage into polished, high-quality videos for YouTube and social media platforms, ensuring they align with our brand's style, tone, and visual standards.
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Act as a brand ambassador by conducting outreach around IOI City Mall, distributing promotional materials, and introducing Lausanjee to potential customers outside the store.
Proactively engage with customers during their visit to gather feedback on food quality and service experience, ensuring continuous improvement.
Maintain cleanliness and organization of the dining area, ensuring tables are promptly cleared and cleaned. Uphold hygiene and food safety standards at all times.
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Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.
Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.
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Sales Administration
Customer Relationship Management (CRM)
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Customer Service