Manage High-Level Cases: Serve as the frontline technical expert for complex, escalated field cases. This is not routine ticketing; you will step in to troubleshoot and resolve the most challenging, multi-layered technical roadblocks our clients face.
Review, standardise and maintain L&OD processes, Standard Operating Procedures (SOPs) and service controls to ensure consistency, scalability, audit readiness and compliance.
Our primary focus lies in the Business to Business (B2B) market and namely the medical sector, with extensive expertise in serving hospitals and nursing homes.
Compliance Advisory: Provide expert guidance to Relationship Managers on structuring clear SoW narratives, gathering acceptable supporting documentation, and managing PEP, sanction, and adverse media risks.