Executing the doctor's orders, coordinating with team members related to the patient’s treatment, and fostering effective communication with all disciplines, patients, and relatives to ensure patient satisfaction.
Quality Assurance & Testing: Execute user acceptance testing (UAT) for new automations and integrations, document test cases, verify edge-case handling, and monitor post-deployment error rates to ensure production stability.
Serve as a primary point of contact for customer inquiries, providing excellent customer service and resolving issues related to orders, products, and deliveries.
Oversee merchant sub-reconciliation accuracy (Stripe, Bank Merchant, eGHL, JOMPAY, Loan Financing) across the portfolio, ensuring discrepancies are root-caused, not just cleared.