Sales Administration
Customer Service
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Time Management
Serve as a key point of contact for customer inquiries, providing timely and professional responses via phone, email, and in person, and escalating issues as needed.
Prepare sales reports, presentations, and other documentation, ensuring all materials are accurate, well-organized, and professionally presented.
Collaborate effectively with internal teams, including production, logistics, and finance, to facilitate smooth order processing and resolve any potential issues.
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Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries
Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors
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Build and maintain strong, long-lasting relationships with overseas customers, understanding their needs and proactively offering solutions to enhance their experience with HMT Industries Sdn Bhd.
Liaise effectively with internal departments such as production, logistics, and finance to ensure smooth order fulfillment and timely shipment of goods to international destinations.
Monitor shipment progress and provide regular updates to clients, proactively addressing any potential delays or complications and implementing solutions to minimize disruption.
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Sales Support
Customer Relationship Management (CRM)
Order Processing
Inventory Management
Point of Sale (POS) Systems
Administrative Support
Communication Skills
Data Entry
Team Collaboration
Team Collaboration
Respond to customer inquiries and feedback via email, phone, and social media in a timely and professional manner, maintaining a high level of customer service.
Conduct market research and competitor analysis to identify trends and opportunities for product and sales growth.
Help maintain the visual merchandising of the online store, ensuring product images are high-quality and appealing.
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Sales Administration
Customer Service
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Time Management
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries
Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors
...
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries
Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors
...
Sales Administration
Customer Service
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Time Management
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries
Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors
...
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries
Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors
...
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries
Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors
...
Serve as a key point of contact for customer inquiries, providing timely and professional responses via phone, email, and in person, and escalating issues as needed.
Prepare sales reports, presentations, and other documentation, ensuring all materials are accurate, well-organized, and professionally presented.
Collaborate effectively with internal teams, including production, logistics, and finance, to facilitate smooth order processing and resolve any potential issues.
...
Serve as a key point of contact for customer inquiries, providing timely and professional responses via phone, email, and in person, and escalating issues as needed.
Prepare sales reports, presentations, and other documentation, ensuring all materials are accurate, well-organized, and professionally presented.
Collaborate effectively with internal teams, including production, logistics, and finance, to facilitate smooth order processing and resolve any potential issues.
...
Serve as a key point of contact for customer inquiries, providing timely and professional responses via phone, email, and in person, and escalating issues as needed.
Prepare sales reports, presentations, and other documentation, ensuring all materials are accurate, well-organized, and professionally presented.
Collaborate effectively with internal teams, including production, logistics, and finance, to facilitate smooth order processing and resolve any potential issues.
...
Respond to customer inquiries and feedback via email, phone, and social media in a timely and professional manner, maintaining a high level of customer service.
Conduct market research and competitor analysis to identify trends and opportunities for product and sales growth.
Help maintain the visual merchandising of the online store, ensuring product images are high-quality and appealing.
...
Excellent written and verbal communication skills.
Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment with the drive to deliver excellent customer satisfaction.
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