Prepares reports, analyses operator performance and application progress, tracks business opportunities, and provides administrative and operational support to the Business Development Manager to ensure efficient workflows and timely completion of business activities.
Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Prepares reports, analyses operator performance and application progress, tracks business opportunities, and provides administrative and operational support to the Business Development Manager to ensure efficient workflows and timely completion of business activities.
Oversee the payroll process, ensuring accuracy, timeliness, and compliance with all statutory requirements, leveraging HR information technology systems for efficiency.
Issue Management & Closeout: Maintain and chair the Cx Issues Log, driving root-cause analyses and technical resolutions across general contractors, sub-contractors, and vendor specialists.