Liaise with insurance companies and agents on the workflow and collateral documentations on the assignment of the life insurance policies, fire insurance policies and credit insurance policies and release of assignment as required.
Manage High-Level Cases: Serve as the frontline technical expert for complex, escalated field cases. This is not routine ticketing; you will step in to troubleshoot and resolve the most challenging, multi-layered technical roadblocks our clients face.
- Collect job sheets, checklists, photographs and other supporting documents from site teams; check that records are complete and follow up on missing information.
Performance Tracking & Optimization: Analyze livestream and campaign data to identify opportunities for optimization and growth. Use insights to refine strategies and improve performance.