The Manager oversees customer dispute management for Self-Service Terminals (SST), Shared ATM Network (SAN), MEPS, and MyDebit transactions while ensuring strict regulatory compliance with BNM and PayNet frameworks. This role drives data-driven insights through advanced MIS analytics, manages risk and control assessments, and leads system enhancement initiatives to optimize SST operational performance.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Collaborate with Digital teams and Information Technology teams to develop a ground movement simulation and optimisation model for operational readiness before and after full implementation of the Three-Runway System at Hong Kong International Airport
Requirements• Relevant administrative, customer service or operations experience.• Familiar with Microsoft Excel; knowledge of Microsoft Dynamics 365 Business Central is an advantage.• Organised, attentive to detail and comfortable with hands-on packing duties.
Serve as regional technical escalation point for complex BMS/EPMS/EMS integration faults. Lead root cause analysis using structured methodologies (post-incident review, blameless retrospectives), develop permanent corrective actions, and establish knowledge base entries to prevent recurrence across the regional fleet.