Requirements• Relevant administrative, customer service or operations experience.• Familiar with Microsoft Excel; knowledge of Microsoft Dynamics 365 Business Central is an advantage.• Organised, attentive to detail and comfortable with hands-on packing duties.
Serve as regional technical escalation point for complex BMS/EPMS/EMS integration faults. Lead root cause analysis using structured methodologies (post-incident review, blameless retrospectives), develop permanent corrective actions, and establish knowledge base entries to prevent recurrence across the regional fleet.
Manage High-Level Cases: Serve as the frontline technical expert for complex, escalated field cases. This is not routine ticketing; you will step in to troubleshoot and resolve the most challenging, multi-layered technical roadblocks our clients face.
Liaise with insurance companies and agents on the workflow and collateral documentations on the assignment of the life insurance policies, fire insurance policies and credit insurance policies and release of assignment as required.
- Collect job sheets, checklists, photographs and other supporting documents from site teams; check that records are complete and follow up on missing information.