Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirements
Support the execution of cross-functional projects assigned by management and undertake additional duties as required
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Manage, coach and develop a small team, setting clear objectives and performance expectations while building a culture of ownership, problem-solving and continuous improvement.
Work closely with Commercial, Product, Technology and Customer Experience teams to support new products, partner initiatives and operational projects, ensuring operational requirements are considered and improvements are delivered effectively.
Minimum qualification of Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Business, Operations or a related discipline is required,
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Manage offshore emergency response and crisis situations, by activating emergency procedures, muster and evacuation protocols, and liaison with onshore emergency support, to safeguard personnel, the asset, and the environment.
Oversee production, marine, maintenance, and technical operations, by directing superintendents and department heads through structured work planning and performance monitoring, to sustain optimum production uptime and asset integrity.
Ensure regulatory and statutory compliance, by liaising with the flag state, classification society, and relevant regulatory authorities and maintaining valid certifications and permits, to protect the installation's continued license to operate.
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Understand market insights and propose an activation plan — conduct market surveys, track user behaviour, competitor landscape and category trends, and turn findings into account-growth or activation recommendations.
Identify gaps and propose solutions — proactively pinpoint operational, process, or resourcing shortcomings across the four lines and present actionable, data-backed recommendations.
Reporting and post-mortem — deliver regular performance and account reports, evaluate campaign/project/event outcomes, and derive learnings to continuously improve operational effectiveness.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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Special Handling & Equipment: Direct the handling and build-up of odd-sized or special cargo, and manage unit load device (ULD) inventory, warehouse ops, and ground equipment.
Regulatory Compliance & Audits: Ensure all shipments comply with local customs, aviation safety, and international security standards; lead preparations for authority and airline audits.
Disruption & Claim Management: Act as the escalation point for flight delays, damaged cargo, and operational disruptions, implementing swift recovery plans and managing customer claims.
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To train and manage the warehouse team to solve day-to-day operational issues, achieving both short- and long-term performance goals.
Oversee daily warehouse operations while controlling and managing inventory levels and logistics to ensure efficient delivery of medical supplies and survey materials, with control of the cold chain when applicable.
Review and prepare workflows, space allocations, and action plans that meet company standards for productivity, quality, and customer service.
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Special Handling & Equipment: Direct the handling and build-up of odd-sized or special cargo, and manage unit load device (ULD) inventory, warehouse ops, and ground equipment
Regulatory Compliance & Audits: Ensure all shipments comply with local customs, aviation safety, and international security standards; lead preparations for authority and airline audits
Disruption & Claim Management: Act as the escalation point for flight delays, damaged cargo, and operational disruptions, implementing swift recovery plans and managing customer claims
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Lead and Develop the Team: Set objectives, manage performance, coach team members, plan capacity, and foster a culture of accountability, collaboration, and continuous improvement.
Operational Performance and Quality: At least 5 years' experience in merchant operations, onboarding, sales operations, or process improvement, with experience managing SLA, quality, productivity, and activation targets.
Product and Process Enhancement: Proven ability to design scalable processes, improve operational efficiency, implement automation, and use Salesforce, data, and AI-enabled tools to support decision-making.
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Design and execute pilots with clear success metrics, quantify baselines & benefits and create a library of Best Practices.
Own the Improvement Pipeline (Focused Improvement + Automation candidates) and partner with IT/Automation as opportunities mature. Define and track Automation Coverage per process.
Produce bite‑size micro‑learning and training rollout kits to accelerate new ways-of-working adoption and sustain results.
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Support resource planning, billing coordination and departmental administration, including tracking project spend, monitoring resource needs, coordinating onboarding logistics, maintaining project records and ensuring administrative deliverables are completed on time.
Provide support and advisory for ongoing AML Operations activities, including SLA monitoring, operational issue tracking, process improvement, change management and coordination of new service onboarding or process migration activities.
Prepare management updates, project dashboards, performance metrics and governance reporting for the Head of AML Operations and relevant stakeholders, ensuring clear visibility of progress, risks, issues, decisions and next steps.
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Gain recognition through measurable improvements in service consistency and margin.
Ready to run smooth, tasty operations and keep customers smiling? Join a role where working with us at Dexrich Ayee means being part of a close-knit F&B team serving honest food and friendly service.
As Operations Manager you will be the backbone who keeps daily service reliable, teams supported, and costs under control so the kitchen and front of house run without friction.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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We are currently looking for a talented Delivery Platform Operations Manager to join our team and support MOMOYO, one of the business entities under our group's business operations.
This position will be primarily focused on managing MOMOYO’s food delivery platform operations, including GrabFood, ShopeeFood, Foodpanda, and other relevant platforms. You will be responsible for driving delivery sales and order growth, managing platform partnerships and promotions, monitoring business performance, and leading the delivery operations team to achieve overall business targets.
The ideal candidate should have strong hands-on experience in food delivery platforms, e-commerce or platform operations, with a proven ability to manage sales performance, optimise platform operations, and lead a team.
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