Collaborate with business stakeholders to identify business needs and recommend optimal process improvements, considering both current and future-state operating models.
Develop a deep understanding of business processes and prioritize initiatives based on business impact and value creation.
Coordinate closely with business teams, application vendors, Controlling, and Management to maintain visibility of day-to-day operations, including incidents, service requests, and system performance.
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Gain recognition through measurable improvements in service consistency and margin.
Ready to run smooth, tasty operations and keep customers smiling? Join a role where working with us at Dexrich Ayee means being part of a close-knit F&B team serving honest food and friendly service.
As Operations Manager you will be the backbone who keeps daily service reliable, teams supported, and costs under control so the kitchen and front of house run without friction.
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Staffing & Leadership: Lead recruitment of pharmacists and outlet managers; monitor manager performance and provide ongoing feedback; manage performance appraisals; motivate teams to hit KPIs.
Performance & KPI Monitoring: Conduct annual performance reviews for outlet and area managers; closely track their KPIs and provide direction.
SOPs & Work Instructions: Develop, review, and improve operational SOPs; deliver regular training on procedures.
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In addition, the role is responsible for developing country logistics capabilities, expanding the 2PL and supplier network, supporting business growth initiatives, evaluating operational solutions and partnering with Commercial teams to strengthen customer relationships and sustainable growth.
Develop functional plans aligned with Regional, Divisional and Corporate objectives.
Collaborate with stakeholders to achieve desired business outcomes and protect company and customer assets.
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Understand market insights and propose an activation plan — conduct market surveys, track user behaviour, competitor landscape and category trends, and turn findings into account-growth or activation recommendations.
Identify gaps and propose solutions — proactively pinpoint operational, process, or resourcing shortcomings across the four lines and present actionable, data-backed recommendations.
Reporting and post-mortem — deliver regular performance and account reports, evaluate campaign/project/event outcomes, and derive learnings to continuously improve operational effectiveness.
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Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirements
Support the execution of cross-functional projects assigned by management and undertake additional duties as required
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