Launch & Version Management: Plan and manage product launches, including version release plans, change notes, and launch checklists.
Quality Assurance: Coordinate UAT and testing processes with QA, R&D, and business teams to ensure final versions are stable and reliable.
Issue Resolution: Perform initial analysis and reproduction of online issues, coordinate with the technical team for fixes, and follow up on verification and regression testing.
...
Support the preparation of new outlet openings, including outlet checklists, campaign materials, staff readiness items, and coordination with relevant departments.
Assist in implementing operational SOPs, process updates, training materials, and instructions from HQ across all outlets.
Conduct outlet visits or ground follow-ups when required and provide clear updates on observations, operational issues, staff feedback, and customer behaviour.
...
Accounts Team Collaboration: Partner with the accounts department to ensure seamless processing of financial documents, verify invoices, and manage supplier payment cycles.
Calendar & Schedule Management: Manage the Director’s daily agenda, filter meeting requests, and prioritize critical tasks.
Outstation Travel & Logistics: Manage travel arrangements and willingly travel outstation as needed, including driving and transporting the Director, goods, or business associates.
...
Support the preparation of new outlet openings, including outlet checklists, campaign materials, staff readiness items, and coordination with relevant departments.
Assist in implementing operational SOPs, process updates, training materials, and instructions from HQ across all outlets.
Conduct outlet visits or ground follow-ups when required and provide clear updates on observations, operational issues, staff feedback, and customer behaviour.
...
Support the preparation of new outlet openings, including outlet checklists, campaign materials, staff readiness items, and coordination with relevant departments.
Assist in implementing operational SOPs, process updates, training materials, and instructions from HQ across all outlets.
Conduct outlet visits or ground follow-ups when required and provide clear updates on observations, operational issues, staff feedback, and customer behaviour.
...
Support the preparation of new outlet openings, including outlet checklists, campaign materials, staff readiness items, and coordination with relevant departments.
Assist in implementing operational SOPs, process updates, training materials, and instructions from HQ across all outlets.
Conduct outlet visits or ground follow-ups when required and provide clear updates on observations, operational issues, staff feedback, and customer behaviour.
...
Liaise with carriers, shipping lines, airlines, trucking companies and other service providers to ensure shipment are transported safely and efficiently.
Monitor the progress of shipments and provide real-time updates to customers.
Address and resolve operational issues such as delays, damages, or discrepancies.
...
Guest Relations: Serve as the primary on-site host, personally greeting VIPs and resolving any guest issues swiftly and empathetically.
Property Care: Coordinate routine and preventative maintenance tasks to keep our rooms and public areas physical asset in pristine condition. Prioritize security and safety of the property.
Corporate Alignment: Partner closely with the corporate office to implement operational policies, report on daily room status, and manage local labor hours against occupancy.
...
Handle incoming phone calls, share feedback with other departments, emails, and general front-desk support, good communication and polite negotiation skills for dealing with walk-in / call-in clients.
Record Keeping:
Update and maintain customer databases, tracking tools, sales files, perform daily data entry, filing, and document organization, support basic HR or inventory record-keeping tasks as needed.
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
...
Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
...
Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
...
Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
...