Cloudmate Hiring! Work from Home Operation Executive in Johor, Earn up to MYR 6,000 - Ricebowl

Education & Experience Requirements

• Diploma or Degree in IT, Business, Operations Management, or related field

• Minimum 1–2 years of experience in operations, sales operations, or bid coordination

• Experience in IT/SaaS or cloud services is preferred

• Experience working in fast-paced, cross-functional environments

• Background in enterprise software, consulting, or services is an advantage

• Proficiency in English and Mandarin is required

Technical Skills

• Familiar with tools such as Google Mail, Google Meet, Google Sheets, Zoom, and Lark

• Strong Excel and data management skills

• Comfortable using AI tools such as ChatGPT, Copilot, and Claude

• Basic knowledge of cloud platforms (AWS, GCP, Alibaba, Tencent) is a plus

Cross-Department Coordination

• Act as the central point of contact between sales, delivery, finance, legal, and marketing

• Organize and track internal sales and bid management tasks

• Document meeting minutes and track action items

• Ensure timely follow-up on all tasks

• Support onboarding of new operations team members

CRM & Sales Operations Management

• Maintain CRM accuracy and data hygiene

• Ensure sales stages reflect actual opportunity progress

• Generate dashboards and reports for management visibility

Bid & Contract Administration

• Support bid preparation and documentation

• Manage version control of proposals

• Coordinate inputs from internal stakeholders

• Review contracts for billing milestones and compliance

Billing & Finance Coordination

• Maintain billing trackers and triggers

• Prepare invoice requests with supporting documents

• Liaise with finance and sales teams on unpaid invoices

Process Improvement & Scalability

• Document best practices and standardize processes

• Identify operational bottlenecks and suggest improvements

• Contribute to scalable workflows across global operations

Key Skills & Competencies

• Results-oriented with strong attention to deadlines and accuracy

• Proactive in continuous improvement and efficiency enhancement

• Strong stakeholder management and collaboration skills

• Excellent interpersonal and communication abilities

• Fast learner with adaptability to new tools and processes

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO