Staffing & Leadership: Lead recruitment of pharmacists and outlet managers; monitor manager performance and provide ongoing feedback; manage performance appraisals; motivate teams to hit KPIs.
Performance & KPI Monitoring: Conduct annual performance reviews for outlet and area managers; closely track their KPIs and provide direction.
SOPs & Work Instructions: Develop, review, and improve operational SOPs; deliver regular training on procedures.
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Gain recognition through measurable improvements in service consistency and margin.
Ready to run smooth, tasty operations and keep customers smiling? Join a role where working with us at Dexrich Ayee means being part of a close-knit F&B team serving honest food and friendly service.
As Operations Manager you will be the backbone who keeps daily service reliable, teams supported, and costs under control so the kitchen and front of house run without friction.
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Manage and maintain relationships with food delivery platforms, including negotiating for better platform resources, promotions, campaigns, and commercial support.
Monitor platform performance and identify opportunities to improve sales, order conversion, and operational efficiency.
Analyse and manage delivery-related data and performance metrics, prepare regular reports, and monitor key business indicators.
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Ability to coach themselves and others through change by using various forums to engage and solicit constructive feedback. Displays the ability to transform feedback into efficiencies and knowledge
Leading a team and monitor team processing to ensure accuracy, timely execution and in compliance with accounting principles.
Contact point for Locations for any escalation for all R2R operational activities by providing solution to location promptly to resolve the issues and making sure that services provide are meeting service levels and quality.
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Identify operational bottlenecks and inefficiencies before they become problems, and own the fix end-to-end
Act as a connective layer across geography, functions, and stakeholders — sales, finance, marketing, and deal desk — to remove friction and drive collaboration
Challenge assumptions and processes that don't serve the business, even when that means pushing back on senior stakeholders
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Manage offshore emergency response and crisis situations, by activating emergency procedures, muster and evacuation protocols, and liaison with onshore emergency support, to safeguard personnel, the asset, and the environment.
Oversee production, marine, maintenance, and technical operations, by directing superintendents and department heads through structured work planning and performance monitoring, to sustain optimum production uptime and asset integrity.
Ensure regulatory and statutory compliance, by liaising with the flag state, classification society, and relevant regulatory authorities and maintaining valid certifications and permits, to protect the installation's continued license to operate.
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Facilitate allocation and reallocation of resources in consultation with functional leaders, matching work to skills, availability, workload, deadlines, market priorities, and delivery complexity.
Evaluate existing tools, trackers, SOPs, workflows, handoffs, traffic meetings, and reporting practices, identifying areas where processes can be simplified, standardised, automated, or better embedded.
Work with business process re-engineering colleagues to improve workflows, streamline operational processes, strengthen tool adoption, reduce duplication, and support consistent ways of working across regional teams.
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Collaborate with business stakeholders to identify business needs and recommend optimal process improvements, considering both current and future-state operating models.
Develop a deep understanding of business processes and prioritize initiatives based on business impact and value creation.
Coordinate closely with business teams, application vendors, Controlling, and Management to maintain visibility of day-to-day operations, including incidents, service requests, and system performance.
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Monitor and improve transporter SLA performance (on-time delivery, damage/loss rates, responsiveness) and drive corrective actions with underperforming providers.
Own the transport cost and SLA performance tracker, and benchmark transporters against each other and against market rates.
Conduct feasibility and cost-benefit analysis on owning a dedicated truck fleet versus outsourcing transport, and present recommendations to management.
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Own the transport cost and SLA performance tracker, and benchmark transporters against each other and against market rates.
Conduct feasibility and cost-benefit analysis on owning a dedicated truck fleet versus outsourcing transport, and present recommendations to management.
Coordinate with country Operation PICs to align transport changes with warehouse and outbound operations.
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