Oversee daily warehouse operations while controlling and managing inventory levels and logistics to ensure efficient delivery of medical supplies and survey materials, with control of the cold chain when applicable.
Review and prepare workflows, space allocations, and action plans that meet company standards for productivity, quality, and customer service.
Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and complying with medical device requirements and regulations.
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Manage, coach and develop a small team, setting clear objectives and performance expectations while building a culture of ownership, problem-solving and continuous improvement.
Work closely with Commercial, Product, Technology and Customer Experience teams to support new products, partner initiatives and operational projects, ensuring operational requirements are considered and improvements are delivered effectively.
Minimum qualification of Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Business, Operations or a related discipline is required,
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Responsible for ensuring the responsible categories are purchased in line with commitments to the business and as per the sourcing strategies by ensuring a wide range of sourcing tools (e.g. negotiation, e-procurement, strategic collaboration, tenders/RFP’s etc.) are applied effectively.
Establish and maintain relationships, partnering with the key local and regional stakeholders including country functional leaders in Marketing, Sales, Media, S&F, Factories, Supply Chain, P&O, GM’s and CFO’s to ensure understanding and alignment with the business needs and requirements. Provides market and financial insights and inputs to the internal financial planning and review processes.
Develop local market Category insights including benchmarking externally and importing best practices locally. Share best practices across the Sourcing-Operations Category teams in APMEA
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At least two years in a position involving responsibility for month-end closing, receivables, bank reconciliation, cash-flow forecasting and management reporting.
Strong practical Excel skills, including formulas, reconciliations, pivot tables and cash-flow models.
Practical experience with Xero, QuickBooks or comparable accounting software.
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Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirements
Support the execution of cross-functional projects assigned by management and undertake additional duties as required
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In addition, the role is responsible for developing country logistics capabilities, expanding the 2PL and supplier network, supporting business growth initiatives, evaluating operational solutions and partnering with Commercial teams to strengthen customer relationships and sustainable growth.
Develop functional plans aligned with Regional, Divisional and Corporate objectives.
Collaborate with stakeholders to achieve desired business outcomes and protect company and customer assets.
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Manage, coach and develop a small team, setting clear objectives and performance expectations while building a culture of ownership, problem-solving and continuous improvement.
Work closely with Commercial, Product, Technology and Customer Experience teams to support new products, partner initiatives and operational projects, ensuring operational requirements are considered and improvements are delivered effectively.
Minimum qualification of Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Business, Operations or a related discipline is required,
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Understand market insights and propose an activation plan — conduct market surveys, track user behaviour, competitor landscape and category trends, and turn findings into account-growth or activation recommendations.
Identify gaps and propose solutions — proactively pinpoint operational, process, or resourcing shortcomings across the four lines and present actionable, data-backed recommendations.
Reporting and post-mortem — deliver regular performance and account reports, evaluate campaign/project/event outcomes, and derive learnings to continuously improve operational effectiveness.
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Coach team leads and senior analysts on case decision quality, investigative rigour and escalation judgment. Build a bench of leaders within the team, not just individual contributors.
Set individual and team performance goals, conduct regular performance reviews, and manage underperformance directly and fairly.
Define and own the KPI framework for the function, covering case turnaround times, alert to resolution SLAs, QA pass rates, STR/SAR filing timeliness and backlog ageing. Review these regularly with the team, not only at leadership reporting time
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At least two years in a position involving responsibility for month-end closing, receivables, bank reconciliation, cash-flow forecasting and management reporting.
Strong practical Excel skills, including formulas, reconciliations, pivot tables and cash-flow models.
Practical experience with Xero, QuickBooks or comparable accounting software.
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Maintain a strong safety and compliance culture, ensuring adherence to company policies and labor and workplace requirements.
Manage customer relationships, KPIs, escalations, and service performance, while supporting new customer implementations and business development initiatives.
Oversee warehouse operational costs and budgets, drive cost-saving initiatives, support accurate billing, and minimize inventory losses, damages, and claims.
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Maintain a strong safety and compliance culture, ensuring adherence to company policies and labor and workplace requirements.
Manage customer relationships, KPIs, escalations, and service performance, while supporting new customer implementations and business development initiatives.
Oversee warehouse operational costs and budgets, drive cost-saving initiatives, support accurate billing, and minimize inventory losses, damages, and claims.
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