Curriculum Development: Create, update, and maintain training manuals, SOPs (Standard Operating Procedures), video tutorials, and sales playbooks.
Performance Monitoring: Assess the operational and sales performance of new partners during their first 90 days. Provide targeted coaching and refresher training to address any skill gaps.
Ongoing Support: Act as the primary point of contact for franchise partners regarding operational queries, software troubleshooting, and sales advice.
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Manage and maintain relationships with food delivery platforms, including negotiating for better platform resources, promotions, campaigns, and commercial support.
Monitor platform performance and identify opportunities to improve sales, order conversion, and operational efficiency.
Analyse and manage delivery-related data and performance metrics, prepare regular reports, and monitor key business indicators.
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Identify opportunities for process optimization and implement improvements to enhance workshop efficiency and workflow effectiveness.
Manage supplier relationships, negotiate service agreements, and coordinate warranty claims with equipment providers.
Engage with customers to understand service and product requirements, address concerns, and provide effective solutions to meet customer expectations.
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Identify opportunities for process optimization and implement improvements to enhance workshop efficiency and workflow effectiveness.
Manage supplier relationships, negotiate service agreements, and coordinate warranty claims with equipment providers.
Engage with customers to understand service and product requirements, address concerns, and provide effective solutions to meet customer expectations.
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