Lead incident management, root cause analysis (RCA), and problem resolution activities in adherence to ITIL processes including Incident, Problem, and Change Management.
Oversee IT asset management, ITSM governance, and administration of the ITSM platform (Ivanti Neurons), including user access management, SLA monitoring, reporting, and operational support.
Collaborate with internal teams and vendors to drive continuous service improvement initiatives and ensure timely resolution of critical operational issues.
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Check to ensure generic, store-specific planograms and category flows are implemented/maintained
Check shelf-health is implemented and maintained. Provide feedback to clients on slow/fast sellers and recommend appropriate actions to achieve sales targets
Ensure proper management of stock in stock rooms
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Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures
Process outbound material according to the latest processes and procedures
Carry out any administrative task that is required for the Service Centre
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Kerja-kerja pembungkusan, penyusunan, membalut dan membantu dalam penerimaan, pengendalian, pengedaran dan penyimpanan produk dan barangan yang keluar masuk stok dengan betul.
Memastikan operasi pengeluaran berjalan dengan lancar dan tepat.