Special Handling & Equipment: Direct the handling and build-up of odd-sized or special cargo, and manage unit load device (ULD) inventory, warehouse ops, and ground equipment.
Regulatory Compliance & Audits: Ensure all shipments comply with local customs, aviation safety, and international security standards; lead preparations for authority and airline audits.
Disruption & Claim Management: Act as the escalation point for flight delays, damaged cargo, and operational disruptions, implementing swift recovery plans and managing customer claims.
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Monitoring vessel movements and port congestion, taking proactive steps to mitigate delays and operational bottlenecks.
Responding swiftly to operational disruptions, including last-minute vessel schedule changes, weather impacts, or documentation issues, with timely escalation and resolution.
Ensuring accurate and timely reporting of vessel performance, cargo handling activities, and cost control measures to regional and global stakeholders.
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Automation Projects: Assist the engineering and project management teams in developing automated reports and interactive dashboards to streamline manual data entry and provide real-time operational visibility.
Operational Gap Support: Collaborate with production and engineering leads to bridge gaps in daily operations by maintaining accurate documentation, tracking KPIs, and supporting equipment troubleshooting efforts.
Cross-Functional Collaboration: Work closely with the Project Management and Engineering teams to translate complex technical data into actionable insights, ensuring clear communication across departments.
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Design and execute pilots with clear success metrics, quantify baselines & benefits and create a library of Best Practices.
Own the Improvement Pipeline (Focused Improvement + Automation candidates) and partner with IT/Automation as opportunities mature. Define and track Automation Coverage per process.
Produce bite‑size micro‑learning and training rollout kits to accelerate new ways-of-working adoption and sustain results.
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Special Handling & Equipment: Direct the handling and build-up of odd-sized or special cargo, and manage unit load device (ULD) inventory, warehouse ops, and ground equipment
Regulatory Compliance & Audits: Ensure all shipments comply with local customs, aviation safety, and international security standards; lead preparations for authority and airline audits
Disruption & Claim Management: Act as the escalation point for flight delays, damaged cargo, and operational disruptions, implementing swift recovery plans and managing customer claims
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Monitor process health through dashboards and reporting tools; present performance insights and risk indicators to senior leadership and the client.
Serve as the senior IBM point of contact for the client, building trusted relationships at operational and management levels.
Lead and facilitate governance meetings — including weekly operational reviews, monthly business reviews, and quarterly executive briefings — preparing agendas, issue logs, and action trackers.
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Control Tools & Checklists: Build day-to-day operational tools, including opening/closing checklists, shift handover logs, and inventory discrepancy trackers.
Handover & Sustainability: Coach team leaders on executing the new frameworks independently, culminating in a structured sign-off and operational handover.
Proven background in nightlife, entertainment lounge, or high-volume hospitality operations in a managerial capacity.
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Interesting and challenging career in a successful leading global organization
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
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This is a hands-on management position requiring a person who is proactive, responsible, commercially aware and capable of working independently while coordinating effectively with senior management and employees at all levels.
Assist the General Manager and Directors in the overall management and operation of the Company.
Support the implementation of Company strategies, policies, objectives and operational plans.
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Operational Gap Support: Collaborate with production and engineering leads to bridge gaps in daily operations by maintaining accurate documentation, tracking KPIs, and supporting equipment troubleshooting efforts.
Cross-Functional Collaboration: Work closely with the Project Management and Engineering teams to translate complex technical data into actionable insights, ensuring clear communication across departments.
Education: Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Data Science, Data Analytics, or a related field.
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To ensure compliance with Jabatan Tenaga Kerja (JTK) Minimum Standards of Housing, Accommodations and Amenities Act 1990 (Act 446), liaise with JTK for certification / inspections and oversee repairs, renovations and living conditions.