Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience
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Champion continuous improvement by leveraging data, industry benchmarks, and stakeholder feedback to evolve regional and country practices.
Own the forward-looking roadmap for these domains, anticipating where markets may face workforce, vendor, process, or performance constraints before they escalate.
Own end-to-end workforce optimization, including forecasting, capacity planning, and real-time service level management.
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Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirementsSupport the execution of cross-functional projects assigned by management and undertake additional duties as required
Degree in Business Administration, Management, Science, or equivalent2 to 5 years of experience in business operations or client management, preferably in fast-paced, cross-functional environments
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