Document process improvements, create technical specifications, and develop user manuals.
Conduct testing and validation of automated solutions to ensure functionality and accuracy.
Work closely with cross-functional teams, including Digital and Innovation, Digital Financing / Digital Guarantee and Operations, to align improvements with business objectives.
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Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone.
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization.
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience.
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Gather info and analyze data to prepare business cases to create and support new projects/initiative
Bachelor Degree with Minimum 5 years working experience, preferably in channel operation.
Strong project management skills. Proven record of accomplishment of establishing and managing project plans and adjusting to changing circumstances. Ability to prioritize and effectively controls key milestone
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You will provide expert guidance to managers on employee relations, performance management, and talent development, ensuring equitable practices.
You will partner with business leaders on workforce planning, forecasting budgets for hiring, engagement, and learning and development while assessing and anticipating team needs.
You will drive large-scale organisational changes, securing buy-in from stakeholders at all levels and executing internal communication plans for major launches.
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Understand market insights and propose an activation plan — conduct market surveys, track user behaviour, competitor landscape and category trends, and turn findings into account-growth or activation recommendations.
Identify gaps and propose solutions — proactively pinpoint operational, process, or resourcing shortcomings across the four lines and present actionable, data-backed recommendations.
Reporting and post-mortem — deliver regular performance and account reports, evaluate campaign/project/event outcomes, and derive learnings to continuously improve operational effectiveness.
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Receive, validate, and submit ETO requests from country sales teams to the factory for 12NC creation; track approvals, maintain status logs, and escalate overdue items to relevant stakeholders.
Activate approved ETO 12NCs via PRT and configure pricing in the system upon approval, ensuring all steps are completed accurately and on time.
Execute monthly and quarterly QxP uploads into pricing tools, validate data integrity prior to each submission, correct Promotional APO prices as required, and escalate discrepancies to commercial teams.
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Audit and verify floor workers' overtime records, allowances, and attendance logs prior to payroll processing.
Assist with preliminary show-cause documentation, and enforce statutory/policy guidelines across the floor.
Collaborate with team members to implement employee life cycle initiatives that improve the overall employee experience, including onboarding, development, and engagement strategies.
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Safety & Client Support: Enforce strict PPE compliance on-site and assist in answering basic customer inquiries regarding outages or performance.
Adhoc Tasks: Ensure all ad hoc tasks assigned by supervisors are completed efficiently and with attention to detail, supporting overall team performance.
Educational Background: A Diploma or Bachelor’s Degree in Electrical Engineering, Renewable Energy, Clean Technology, or a relevant technical discipline.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
...
You will provide expert guidance to managers on employee relations, performance management, and talent development, ensuring equitable practices.
You will partner with business leaders on workforce planning, forecasting budgets for hiring, engagement, and learning and development while assessing and anticipating team needs.
You will drive large-scale organisational changes, securing buy-in from stakeholders at all levels and executing internal communication plans for major launches.
...
To check system variance for both DKSH and TN system as per auto report.
Act on inventory issues reported by Tiong Nam (ie conduct ad-hoc physical count, check documentation, liaison with relevant department on system transaction checking).
To attend to all urgent orders and any assigned tasks promptly and ensuring completion of the assigned tasks.
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