Develop and maintain operational automation, scripts, workflows, dashboards and reports to reduce manual effort, improve data quality and provide timely service insights.
Cross-Functional Collaboration & Stakeholder Engagement: Work closely with internal teams across Network, Technology, Finance, Legal, and Procurement to ensure sourcing strategies are technically aligned and commercially robust. Manage stakeholder expectations throughout sourcing lifecycles, facilitating alignment between technical specifications and commercial outcomes.
Tier-3 Operations & Escalations: Serve as the senior escalation point for unresolved network incidents from L1/L2 teams, performing root cause analysis (RCA) and driving long-term remediations.
Lead crisis management activities during service disruptions, providing clear communication and regular updates to executives, customers, and key stakeholders.
Cultivate high-potential strategic accounts, maintain strong relationships with top-tier customers, establish flagship customer case studies, and enable cross-country and cross-regional replication of best practices.
Legacy Footprint Transformation: Identify underperforming or traditional branch profiles and lead their strategic transformation. Re-engineer traditional operating structures by removing manual, high-cost teller/vault processes and re-profiling legacy spaces into lean, automated, service-driven digital hubs. (Note: This excludes the execution of physical branch closures).
# Online E-Commerce Executive (Shopify / Shopline / HKTVmall) Location: Hong Kong (Hybrid / WFH Policy) Work Week: 5 Days (Monday to Friday) Benefits: Medical Insurance, Competitive WFH Policy --- ## About the Role We are looking for a self-motivated, innovative go-getter with a true startup mindset to join our fast-paced e-commerce team in Hong Kong. In this hands-on role, you will be the driving force behind our digital storefronts, managing end-to-end e-commerce operations, digital marketing campaigns, and online sales growth from scratch to scale. If you thrive in dynamic environments, love wearing multiple hats, and have a sharp eye for driving online conversions, we want to hear from you! --- ## Key Responsibilities * Store Management & Operations: Hands-on management of major e-commerce platforms, including Shopify, Shopline, and HKTVmall. * Product Management: Handle new product listings, product catalog optimization, categorization, and visual merchandising to maximize appeal and SEO. * Digital Marketing & Growth: Plan, execute, and optimize performance marketing and organic content across Facebook (FB) and Instagram (IG) to attract new audiences and boost brand awareness. * Sales & Performance Management: Track online sales metrics, monitor daily store performance, and implement innovative strategies to achieve revenue targets. * Order Fulfillment: Coordinate and manage online order fulfillment processes seamlessly through our logistics and warehouse partners to ensure smooth, timely delivery. --- ## Requirements & Qualifications * Education: Holder of a Higher Diploma or above in E-Commerce, Business Administration, Marketing, Information Technology, or a related discipline. * Experience: Proven hands-on working experience in managing e-commerce platforms (Shopify, Shopline, and HKTVmall are essential). * Digital Savvy: Strong familiarity with social media marketing (FB/IG advertising and community engagement) aimed at audience acquisition and sales conversion. * Operational Experience: Experience handling online order management and coordinating with logistics partners. * Mindset & Culture Fit: Possesses a genuine startup mindset—adaptable, resourceful, highly self-motivated, and proactive. An innovative thinker who is not afraid to experiment, test new ideas, and take ownership. * Language: Proficiency in Cantonese and English (written and spoken) is preferred for the Hong Kong market. --- ## What We Offer * Work-Life Balance: 5-day work week (Monday to Friday). * Flexibility: Generous Work-From-Home (WFH) policy. * Well-being: Comprehensive medical insurance coverage. * Growth Environment: An agile, innovative culture where your ideas make an immediate, tangible impact on business growth. * Salary & KPIs: [Insert Salary Range / KPI Targets Here]
