24/7 Monitoring: Monitor the submarine cable network and associated systems 24/7 to detect and promptly respond to any anomalies, outages, or performance degradation.
Incident Management: Quickly identify and assess network incidents, troubleshoot issues, and follow established procedures to resolve or escalate problems to higher levels of support as necessary.
Fault Resolution: Collaborate with cross-functional teams, including Cable Landing Station (CLS) engineers, fronthaul engineers, and external partners, to troubleshoot and resolve network faults, ensuring minimal downtime and service disruption.
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Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
Support service continuity measures i.e., backup/restore procedures & disaster recovery plan.
Provide technical support and consultation for enhancement and change to network configuration
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Candidate to possess at least a Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or relevant working experience.
Valid IT certifications from Cisco, Juniper or any other Enterprise networking products is an advantage.
Some experience in network design and implementation as well as a good understanding in networking fundamentals preferred
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Good understanding of a services business in a high-tech environment from a supplier, integrator or operator's perspective. Strong analytical and problem solving skills, combined with ability to provide quick resolution to problems. Proficient in troubleshooting skills.
· Responsible for configuration and implementation of Cisco routers, switches, firewall and other products such as Fortinet Firewall , Riverbed and TrendMicro products.
· Provide Pre-sales and Post-sales technical support
Involved in pre-sale or post-sale technical support. Including network design, installation and customer support for LAN/ WAN, Network switches and Network Security.
Be part of our growth plan, by growing Networking and Network Security business and projects in various market segments, leverage on strong existing business, reseller partner networks and service infra. Distributor of tier-1 network security and Load Balancer.
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