Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability.
Build and maintain a strong pipeline of prospective partners through proactive outreach, networking, referrals, business meetings and consistent follow-ups.
Knowledge Management:o Maintain and update knowledge base articles and support documentation to reflect the latest information and procedures.o Contribute to the development of training materials and user guides.
Partner with business owners and technology teams to ensure solution requirements are understood, validated and implemented effectively across impacted systems
Work with development teams to remediate findings that require broader application or architecture changes, providing secure coding guidance and reviewing fixes before closure.
Delivery of cloud integration/migration projects (AWS, Azure, hybrid cloud), ensuring secure and efficient transition of workloads to cloud and hybrid infrastructures
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.