Collaborate with other DIS Units, other Functions, and third parties in annual security posture assessment exercise to ensure closure for all security gaps discovered by the respective custodians within the committed timeline.
Communicates with stakeholders for projected business growth to ensure the network is operating at optimum performance for the business.
Establishes Level 2 maintenance and support contract with network and security vendors that incorporates service level and scheduled maintenance to maximize the availability, reliability and integrity of the apps.
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Basic understanding of network fundamentals
including TCP/IP
routing
switching
VLAN
DNS
and DHCP. Exposure to network devices such as switches
routers
and firewalls.
Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability.
Attends in-person meetings with clients to analyse, troubleshoot, and diagnose hardware problems.
Follows standard procedures for properly escalating unresolved issues to the appropriate internal teams.
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Ensuring recording data retention and retrieving video footage upon authorized request from time to time. Update CCTV accessing privileges as well required.
Provide assistant and technical support or guidance to cross - functional team members to ensure smooth operations as and when required.
Act under the discretion of the supervisor or superior, especially in complex or critical situations.
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Technical Support & Troubleshooting Skills
Hardware & Software Knowledge
Network & Infrastructure Skills
System Administration Skills
Cybersecurity Awareness
IT Support & User Training
Soft Skills
Develop and oversee SOPs for device deployment, proactive maintenance, and NIST 800-88 compliant data sanitization for end-of-life cycles.
Prepare proposals, solution overviews, BOMs/BOQs, and SOWs, and collaborate with commercial teams on pricing and cost models aligned to Rentalworks’ 3R and sustainability value proposition.
Deliver clear, compelling presentations, demos, and technical workshops to IT teams and business stakeholders including management/C suite.
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