Collaborate to design, build, and support all networks required for Vantage Corporate, Security Management Systems, Building Management Systems, and other needs as defined by the business, including creation/updating of all supporting documentation
We are looking for a System Engineer to provide high-quality support for enterprise backup and recovery solutions. The role involves troubleshooting technical issues, managing backup operations, and assisting customers with system performance and reliability. The ideal candidate should have strong technical troubleshooting skills and the ability to deliver excellent customer service.
Provide Remote Hands on-site support under the guidance of the NOC or remote technical teams, including equipment reboots, cable plug/unplug, port checks, module replacement, and equipment status confirmation.
Master Complex Problem Solving: Collaborate with cross-functional teams to diagnose complex network incidents, performing deep root-cause analysis to prevent recurrence
Collaborate to design, build, and support all networks required for Vantage Corporate, Security Management Systems, Building Management Systems, and other needs as defined by the business, including creation/updating of all supporting documentation
The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
Lead technical delivery from discovery and design validation through implementation, testing, handover, and closure. Coordinate with customers, project managers, vendors, and internal teams. Manage risks and change windows.