The Contractor shall provide Level 2 (Resident Engineer (RE)) Network Operations Support Services to support Sacofa’s network operations. The service shall include the provision of dedicated on-site support coverage during agreed operational hours and shall cover, but not be limited to, the following:
On-Site Operational Support Services
Provide continuous on-site Resident Engineer (RE) network support services at the Sacofa office to ensure stable day-to-day network operations.
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The engineer has a basic technical orientation and acts in the role of the Cell Member.
He has an agile and digital mindset that he always adapts to the current requirements using the appropriate development options.
The engineer is used where his knowledge and experience is needed. It is therefore flexible in terms of use in different cells and chapters, even across cluster boundaries.
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Define and document standard operating procedures and runbooks for using automation and tools (how to request changes, how pipelines work, how to roll back)
Support incident and problem management by providing tooling, diagnostics scripts, and data exports to accelerate root cause analysis and post incident reviews
Strong practical Python and shell scripting skills to build automation, small tools, and integrations without existing frameworks
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