Receives and reviews all customer satisfaction surveys and customers contacts and complaint trends and product/component failure analysis; reviews corrective actions with appropriate personnel.
Hire, supervise, motivate and provides technical assistance and training to all customers’ representatives and field service personnel as needed.
Provides for the control and editing of all company sales and purchase orders to ensure conformity to established policies and procedures.
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Collaborate with design teams and client consultants to guide layout specifications and lease terms, contributing to client reports covering the mall's concept, positioning, design, and specifications.
Contribute to maintaining a robust database and information technology management system.
Assist in rent collection and control operational costs for the mall.
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