To ensure all CMF mass updates are completed To support GPI and SPA updates.
Ensure all queries actively and aggressively solved in timely manner -Recommend process improvements to the senior
Ensure the execution of processes, related to Billing, in accordance with SLA’s, aiming to achieve the strategic objectives for the Billing operation in the own department.
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Collaborate closely with CX project leads to provide timely and actionable input on product and business rules, ensuring execution aligns with project objectives and overall CX strategy.
Support change communication efforts by collaborating with internal stakeholders, ensuring clear, consistent, and timely messaging that supports smooth adoption of new processes, technologies, and customer-obsessed changes.
Maintain and update knowledge base content for both internal and external customers, contributing to the unification of information into a cohesive knowledge management system, including AI readiness.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence.
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Coordinate and review all information and documentation required by financiers and ensure timely submission/ response.
Perform assessment of term sheets or options of financing facilities/ debt programs and prepare recommendation paper for approval.
Review, update and follow up in the execution of financing facilities/ debt funding related documentation and agreements, ensuring timely drawdown and renewal of facilities, among others.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Sound understanding of building systems, including Mechanical & Electrical (M&E), HVAC, lifts and escalators, fire protection systems, CCTV, access control, plumbing and building automation systems.
Excellent leadership, communication, interpersonal and stakeholder management skills.
Strong analytical, planning, problem-solving and decision-making abilities.
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