Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
...
Partner with HRBPs and functional leaders to ensure clear goal alignment, rating consistency, and fairness across teams.
Facilitate performance calibration discussions to uphold equity and organisational standards.
Oversee the administration and optimisation of performance management systems and tools, ensuring usability, data accuracy, and process efficiency.
...
Ensure that risk ownership, accountability, and reporting lines are clearly defined across schools, faculties, departments, and central functions.
Plan, coordinate, and implement annual and periodic operational risk management activities across the University.
Facilitate risk assessment sessions with department leaders and risk owners to identify key operational, compliance, academic, student experience, financial, people, digital, reputational, data protection, and regulatory risks.
...
Identify product training needs and develop products and/or activities to address these needs to groups or individuals. Develop, maintain and improve training materials for internal product training, as well as conduct product training for B. Braun employees in all aspects of product knowledge.
Conduct routine product competency assessment to relevant critical roles, including Product Application Specialists, Sales Representatives, Area Sales Managers and Therapy Specialists. Document the progress according to company processes.
Identify and develop positive relationships with Key Opinion Leaders through regular interaction and customer visits, and support the sales and education team with in-service education for customers when required.
...
Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
...