Knowledge Transfer Leadership: Drive structured knowledge transition from outgoing PTD resources, ensuring documentation, runbooks, and operating procedures are captured and validated before go-live
Stakeholder Management: Build and maintain strong working relationships with PTD business stakeholders, TechOps leadership, MSP vendors, and RDT product teams – acting as the primary point of contact for your assigned systems
Vendor & MSP Coordination: Manage third-party service providers and system integrator partners supporting your portfolio, ensuring SLA adherence and value delivery
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You will close collaboration with all Service representatives within the Country, including those remaining within the Systems BUs, identify white spots and define local level strategy for HUB approval to increase coverage of the IB base and support entries into new markets, segments and Customers, and identify opportunities at local level for organic and inorganic growth.
You will promote synergies and develop efficient delivery processes based on BU PGSV Strategy, ensuring excellence in managing the local operations, with a focus on continuous improvement and customer satisfaction, secure needed resources to support Growth while keeping financial performance and promote and implement the needed Training Programs.
You will promote sharing of best practice, support and collaborate with the Continuous Improvement and Problem-solving initiatives when required, drive Service Safety and enforces a Service safety and integrity culture throughout the Service organization, make sure all relevant actions are implemented to significantly reduce or eliminate HSE Risks, execute HSE operational plan and ensure full compliance with Hitachi Energy’s HSE and legal requirements, drive operational excellence by ensuring the implementation of company programs and Service’s operational risk management, staffing the local units appropriately to ensure delivery, ensure BU specific training program are delivered, ensures that the area of responsibility is properly organized, staffed, skilled and directed, guide, motivate and develop direct and indirect subordinates, improve service availability, provides training and develops capabilities and competencies and secure Service Team development to support Professional Growth.
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders and customers. Lead, develop and coach direct reports.
Manage stakeholders of countries that you are supporting to ensure they are up to date on SLA’s, risks, opportunities and customer feedback
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
Execution of CO strategy, organizational design of teams and processes within market with following scope:
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
Execution of CO strategy, organizational design of teams and processes within market with following scope:
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Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.
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Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
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Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
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Own and continuously improve the end to end customer journey across all touchpoints (ecommerce & retail)
Define, design and optimize workflows, policies, SOPs, and best practices for inquiries, complaints, returns, exchanges and escalations to uplift customer experience standards, service principles while ensuring the tone of voice is aligned with the brand.
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