Build strong relationship with industry partners and gain support from the industry partners in events, activities and Working Professional Programmes as well as support in INTI’s global ranking.
Work closely with faculties and support faculties in employer project execution, internship placement and other faculty initiatives.
Coordinate Graduate Employability Survey and engage with student/ alumni via social media
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Build strong relationship with industry partners and gain support from the industry partners in events, activities and Working Professional Programmes as well as support in INTI’s global ranking.
Work closely with faculties and support faculties in employer project execution, internship placement and other faculty initiatives.
Coordinate Graduate Employability Survey and engage with student/ alumni via social media
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Foster a positive, collaborative, and high-performing work environment through regular team meetings, feedback sessions, and effective delegation of duties.
Monitor customer service metrics and quality standards, identifying opportunities to improve workflows, productivity, and customer experience.
Handle, investigate, and resolve customer complaints, patient grievances, and escalations through root cause analysis, timely follow-up, and cross-functional collaboration.
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Aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy.
Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. OR Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR Ensure that team members maintain up-to-date customer relationship management data, identifying and resolving issues.
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You will close collaboration with all Service representatives within the Country, including those remaining within the Systems BUs, identify white spots and define local level strategy for HUB approval to increase coverage of the IB base and support entries into new markets, segments and Customers, and identify opportunities at local level for organic and inorganic growth.
You will promote synergies and develop efficient delivery processes based on BU PGSV Strategy, ensuring excellence in managing the local operations, with a focus on continuous improvement and customer satisfaction, secure needed resources to support Growth while keeping financial performance and promote and implement the needed Training Programs.
You will promote sharing of best practice, support and collaborate with the Continuous Improvement and Problem-solving initiatives when required, drive Service Safety and enforces a Service safety and integrity culture throughout the Service organization, make sure all relevant actions are implemented to significantly reduce or eliminate HSE Risks, execute HSE operational plan and ensure full compliance with Hitachi Energy’s HSE and legal requirements, drive operational excellence by ensuring the implementation of company programs and Service’s operational risk management, staffing the local units appropriately to ensure delivery, ensure BU specific training program are delivered, ensures that the area of responsibility is properly organized, staffed, skilled and directed, guide, motivate and develop direct and indirect subordinates, improve service availability, provides training and develops capabilities and competencies and secure Service Team development to support Professional Growth.
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Ready to grow in hospitality? Welcome to working with us at TENSEVEN HITOYOSHI SDN BHD, where we bring thoughtful food and warm service to our community.
As an Assistant Restaurant Manager / Service Leader you'll build a dependable front-of-house operation, create consistent guest experiences, and help scale our service standards across shifts.
Manage and lead the Customer Service team to deliver high-quality service, achieve operational KPIs, ensure compliance with company policies, and resolve customer enquiries and escalations effectively.
Oversee customer service back-end operations to ensure timely and accurate processing of transactions, maintenance of customer records, and adherence to operational procedures and regulatory requirements.
Analyze customer feedback and operational data to identify trends, improve service quality, and enhance overall customer experience.
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Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.
Drive operational excellence and standardization of service agreement management across the SEA region.
Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.
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Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.
Drive operational excellence and standardization of service agreement management across the SEA region.
Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.
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Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.
Drive operational excellence and standardization of service agreement management across the SEA region.
Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.
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Executive Thought Partnership: Serve as a thought partner for country and regional Grab leadership. You will champion Malaysia's agenda, ensuring regional product roadmaps reflect on-the-ground realities.
Performance Tracking & Analytical Insights: Monitor core business metrics and investigate anomalies. You will translate data into actionable problem statements
Team Leadership: Manage, develop, and mentor your team, helping them grow both analytically and strategically.
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Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.
Drive operational excellence and standardization of service agreement management across the SEA region.
Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.
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Arrange backup and continuity coverage across the team so that client service is uninterrupted during leave, illness, or peak periods
Build the team's capability across the jurisdictions GoGlobal supports — bookkeeping conventions, local compliance, and statutory reporting requirements beyond the home market
Own consistent, process-oriented ways of working, embedding GoGlobal's global ATP standards for workflows, controls, and review practices as the foundation for scalable, reliable delivery
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What You'll Do: Oversee daily operations and ensure high-quality service delivery. Analyze performance metrics to identify areas for improvement. Collaborate with cross-functional teams to enhance service offerings. ️ Mentor and develop staff to achieve their professional goals. Implement best practices in service management and operational efficiency. Drive initiatives that align with corporate objectives and customer satisfaction.
What We're Looking For: Extensive experience in service management with a focus on operational excellence. Strong leadership skills with the ability to inspire teams. Excellent analytical and problem-solving capabilities. Proven track record of improving service quality and efficiency. Exceptional communication skills, both verbal and written. Ability to work collaboratively in a fast-paced environment.
Ready to make an impact? Apply now and let's grow together!