Develop a thorough knowledge of the clinic's products and services, including health screening packages and other offerings, in order to consult with patients, identify their needs, and make appropriate recommendations to support their health and wellness journey
Meet monthly sales targets set by management and proactively develop and implement strategies to achieve or exceed these targets, driving revenue growth for the clinic
Provide leadership and mentorship to the clinic assistant team, including conducting regular training, monitoring individual performance, providing constructive feedback, and ensuring all team members are equipped with the knowledge and skills to perform their roles effectively
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Lead end‑to‑end order‑to‑cash execution, continuously improve order management processes, and own delivery performance, lead time, and OTIF, while acting as the key escalation point for service risks and shortages.
Drive proactive, transparent customer communication and work closely with Supply Planning, Logistics, and Operations to align customer commitments with supply realities and close gaps between forecast, availability, and expectations.
Enhance customer experience through value‑added services, innovation, and continuous improvement, leveraging customer feedback, satisfaction insights, and regular customer engagement to reinforce best practices in demand management and service quality.
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You will establish a deep understanding of customer segment and market dynamics, develop trusted relationships with key accounts, customer stakeholders and executives.
You will build and monitor pipelines, be able to forecast and track metrics.
You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
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· Oversees the mall’s customer service operations to ensure exceptional guest experience.
· Manages customer service team, handles tenants and shoppers’ inquiries, monitor service standard, and implements customer engagement initiatives that enhance the mall’s reputation and foot traffic
· Supervise daily operations of Customer Service Counter / Concierge
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Manage and strengthen relationships with corporate clients, enterprise customers, government agencies, and GLC accounts.
Conduct customer meetings, service presentations, solution briefings, and commercial discussions to position the company’s service offerings effectively.
Prepare proposals, quotations, service agreements, presentations, renewal documents, and commercial submissions independently.
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders and customers. Lead, develop and coach direct reports.
Manage stakeholders of countries that you are supporting to ensure they are up to date on SLA’s, risks, opportunities and customer feedback
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
Execution of CO strategy, organizational design of teams and processes within market with following scope:
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Review supporting documents and verify the accuracy of the balance of receivables.
According to the aging of the timely provision for bad debts, only in the full recovery of arrears still not received, in accordance with the Hilton approval process before the approval of the cancellation of non-recovery account.
Immediately report any unfavourable information received on a customer’s credit standing so that appropriate action may be taken.
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