Problem-Solving
Team Leadership
Customer Service Management
Customer Relationship Management
Performance Management
Logistics Operations
Communication Skills
Sales Building & Brand Growth: Drive sales through marketing initiatives, promotions, and continuous improvement of the customer experience.
Compliance & Workplace Safety: Ensure compliance with food safety, hygiene, workplace safety, and operational standards.
Continuous Improvement: Review business performance, identify improvement opportunities, and lead initiatives to enhance operations and team engagement.
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Ensure work process comply ESH policies and act as management representative for ESH Committee.
Develop and continually improve technical skill of the service team.
Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.
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Ensure work process comply ESH policies and act as management representative for ESH Committee.
Develop and continually improve technical skill of the service team.
Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.
...
Ensure work process comply ESH policies and act as management representative for ESH Committee.
Develop and continually improve technical skill of the service team.
Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.
...
What You'll Do: Oversee the aftersales service operations to ensure high-quality support Develop strategies to improve customer satisfaction and retention Train, mentor, and manage the customer service team Resolve escalated customer issues effectively and efficiently Analyze performance metrics to identify areas for improvement Collaborate with other departments to enhance product offerings based on feedback Prepare regular reports on service performance for management review
What We're Looking For: Minimum of 5 years experience in a similar role or industry Strong leadership and team management skills Excellent communication and interpersonal abilities Proficient in CRM software and Microsoft Office Suite Ability to work independently as well as part of a team A proactive approach to problem-solving with a focus on customer needs
Ready to make an impact? Apply now and join us in delivering exceptional aftersales service!
Take full ownership of end-to-end finance processes (AP, AR, GL, reporting), ensuring standardisation, proper documentation, and continuous optimisation.
Drive a strong service-oriented culture, ensuring responsiveness, reliability, and quality support to business stakeholders.
Oversee day-to-day finance operations, ensuring timely and accurate processing in compliance with company policies and statutory requirements.
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Assist CRMs to review customer accounts and perform service call if needed
Assist on the change of CRM’s customer portfolio upon any resignation by reaching out to customers and reemphasize on back up CRM and team concept to minimise the impact of changes.
Assist to handles customer’s complaint referred by CRM, conduct investigation and provide complete and timely problem resolution.
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Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.
Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.
Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.
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Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.
Drive operational excellence and standardization of service agreement management across the SEA region.
Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.
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Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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Establish the department’s scope of service and objectives in alignment with the hospital’s mission, vision, and goals.
Develop and manage departmental budgets, including CAPEX and OPEX.
Manage department operations, monitor the performance of hospital systems and equipment, and ensure they remain in good and optimal working condition.
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