Inter-Continental Freight Hiring! Full Time Operations Manager, Customer Service in Selangor, Earn up to MYR 4,500 + bonus - Ricebowl

• Knowledge of logistics and supply chain operations.

• Experience with ERP, Warehouse Management Systems (WMS), or Transportation Management Systems (TMS).

• Proficiency in Microsoft Office, particularly Excel.

• Ability to analyze reports and customer service metrics.

Soft Skills

• Strong leadership and people management skills.

• Excellent communication and interpersonal abilities.

• Problem-solving and conflict resolution skills.

• Customer-focused mindset.

• Strong organizational and time management skills.

• Ability to work under pressure and manage multiple priorities.

• Good negotiation and decision-making skills.

• Lead and supervise the customer service team.

• Ensure prompt and professional handling of customer inquiries, complaints, and requests.

• Monitor order processing, shipment tracking, and delivery status.

• Coordinate with warehouse, transportation, and operations teams to ensure smooth logistics execution.

• Develop and maintain strong relationships with customers.

• Handle escalated customer complaints and provide effective resolutions.

• Prepare customer service reports and analyze KPIs.

• Monitor service level agreements (SLAs) and customer satisfaction metrics.

• Improve customer service processes and implement best practices.

• Train, coach, and evaluate customer service staff.

• Support business development by maintaining excellent customer relationships.

• Ensure compliance with company policies and logistics regulations.

• Provident Fund
• Social Insurance
• Annual Leave
• Sick Leave
• Maternity Leave
• Employee Recognition and Rewards
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Performance Bonus
• Flexible Working Hours
• Allowance Provided