As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
How you will do it:
You will be the primary contact for customer escalations, ensuring timely
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• Lead, motivate, recognize and performance manage an Inside Sales account management team of up to 5 employees and assist them in reaching their sales goals.
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Develop a Skilled & Future ready service team capable of delivering best in class, integrated services leveraging digital capabilities. This involves collaborating with SEA Service Excellence, in setting clear objectives for both front-line and back-office service staff and ensuring appropriate training and competency development opportunities are available to support the growth and advancement of team members as well as driving effective performance reviews, to render timely coaching and guidance when needed.
Inspire the HVAC team to strive for Operational Excellence, by fostering a culture of continuous improvement, providing clear direction and strong leadership to drive impactful initiatives and manage change, including efforts to advance digital service transformation. Incorporate best practices into established service operations standards, processes, and policies and drive compliance to ensure efficient operations that delight customers.
Cultivate a culture that promotes good employee Safety practices and putting Integrity first. This involves placing high emphasis on workplace safety and ensuring strict adherence to ethical guidelines and policies.
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Engage with C-level executives, Technology & Manufacturing Leaders stakeholders to understand business challenges and technology roadmaps.
Position Software technology solutions that improve manufacturing efficiency, production visibility, equipment utilization, quality, traceability, predictive maintenance, and operational excellence.
Collaborate with Solution Architects, Presales Consultants, and Engineering teams to design customer-centric digital transformation solutions.
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• Lead Technical Engagement: Directly engage with clients, IBM Client Engineering, and CSM to deliver workshops, MVPs, and deployments that meet client needs.
• Showcase Innovation: Collaborate with IBM Labs and Research to showcase innovation, share technology roadmaps, and gather product feedback from clients.
• Foster Client Relationships: Build direct relationships with developers, researchers, and support resources to ensure a seamless client experience.
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Investigate incidents: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
Promote workplace safety: Encourage adherence to safety protocols and best practices among team members
Provide security back up: Step in to fulfill security officer responsibilities as required
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Foster Client Relationships: Build direct relationships with developers, researchers, and support resources to ensure a seamless client experience.
Drive Solution Delivery: Land and expand IBM Sales Plays through the Client Technical Strategy and Technology Decision Points.
Deep Expertise in Client Technical Strategy Development: Proven experience in developing and executing client-centric technical strategies that drive business outcomes, leveraging technology to address complex business challenges.
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Foster Client Relationships: Build direct relationships with developers, researchers, and support resources to ensure a seamless client experience.
Drive Solution Delivery: Land and expand IBM Sales Plays through the Client Technical Strategy and Technology Decision Points.
Deep Expertise in Client Technical Strategy Development: Proven experience in developing and executing client-centric technical strategies that drive business outcomes, leveraging technology to address complex business challenges.
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Review design packages (electrical, mechanical, controls) and ensure production teams fully understand the build requirements.
Conduct build readiness reviews with production, quality, HSE, and supply chain teams to ensure all materials, drawings, jigs, and procedures are released before production start.
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